top of page

General policy and regulations

1. Introduction

 "gutgold jewels" is a website for selling jewelry (hereinafter: "the products").

These regulations are written in the masculine language for convenience only and the regulations refer to both genders, as well as singular and plural equally.

You are requested to read these regulations in full and carefully, as a prerequisite for entering into a contract between the parties.

Browsing the store and/or purchasing the product and/or service offered for sale therein, constitutes your agreement to accept and act according to the provisions of the regulations, therefore if you do not agree to the terms of these regulations, you are requested not to make any use of the store.

The price is inclusive of VAT unless explicitly stated otherwise.

2. Website terms of use

Any user who meets the following criteria may make a purchase:

The user is over 18 years old and has a valid credit card.

  The user has an active e-mail account on the Internet.

The address to which the products must be delivered is in Israel, and is on the distribution map of the Postal Authority.

In carrying out the transaction, the user declares that the card through which the transaction is carried out belongs to him, or to the corporation on whose behalf he carries out the transaction, that the card is valid and that he is authorized according to any law and/or agreement with the credit card issuer to carry out a transaction in the relevant transaction amount.

The order on the website will be accepted and sent to the customer if the following conditions are met:   The ordered products are available in stock at the time of placing the order. If the stock runs out before the website is updated, we will inform the customer by phone and allow him to choose between ordering a replacement product or canceling the deal.   The order details have been filled in correctly for delivery and customer/surfer billing. The user confirms that the details entered are correct, complete and accurate, and agrees that the delivery of . A purchase operation will be considered complete only after the transaction and collection has been approved by the credit company or a payment has been transferred. If the transaction is not approved by the credit company, an email notification will be sent to the user. It will be clarified that in such a case the order will be seen as if it has not been placed and gutgold jewels  You will be entitled to cancel the deal.

The delivery dates of the order will be considered only from the date of approval of the transaction by the credit company and according to the times specified in the shipping and returns policy.

3. Information security and privacy

1. Credit card processing is carried out by Isracard through the Wix platform for security reasons. In addition, you can also pay via bit. securely. The customer's credit card information is not kept by the company and is not transferred to a third party except for use for settlement with the credit companies.

 

2. In order to place the order and deliver to customers, the company will collect personal identification information including the user's name, address, phone number and email address. The company undertakes to protect and secure this information and not to transfer it to any third party.

 

4. Delivery - delivery of the products

The store will arrange for the delivery of the product ordered on the website to the address as typed by the customer on the registration page, within the specified time according to the delivery selection:

Express home delivery will be up to 14 business days after transaction approval.

Self-pickup by prior arrangement from the Herzliya or Tel Aviv area - the item will be ready for pick-up up to 5 business days after the transaction is approved. For engraved products, the item will be ready after 14 business days (not including the day the order was placed).

 

The store and/or the suppliers will not be responsible for the delay in delivering the product in the following cases: 

Force majeure and without prejudice to the generality of the above, war, hostilities, emergencies and natural disasters.

Strike, embargoes and other problems with the companies for transporting the products.

The delivery time is indicated on the website and can vary depending on the selected item. In an order that includes an item on which it is written that the shipping time is longer - the entire order will be shipped together according to the shipping time of this item. A business day does not include Fridays, Saturdays, holiday evenings, holidays, fasts and holidays.

postage

Shipping fees are not included in the product price, shipping cost is NIS 35. The customer chooses the type of shipment on the "shopping cart" page where he will find a price next to each shipment, this price will be added to the final amount to be paid.

When selling in installments, the store and/or the supplier may collect the shipping fees in the first payment.

Express delivery at a cost of NIS 35 arrives at your doorstep with a courier.;.

If the courier reached you and there was no response on your side, I will provide only one more delivery day.

The product can be exchanged for another product up to 14 days from the date of receipt of the shipment by return registered mail (at the customer's expense) provided that they are not used and accompanied by a receipt, the exchange does not include engraved products or custom-made products or gold or rose gold colored products. 

Replacement of the product will be given according to the policy only.

Shipping fees for replacing the product will be applied to the buyer.

Products can be returned by registered mail for a credit on the site or a refund up to 2 days from the day of receiving the product, provided that they have not been used, that no defect/damage has occurred in them and against receipt in accordance with the provisions of the Consumer Protection Law. (with a deduction of 5 percent of the transaction)

* No credit or refund will be given for shipping fees.

* There is no warranty on gold plating or rose gold plating, only on silver.

* It should be emphasized that gutgold jewels will not return to the buyer money paid by him and will not cancel his charge, before the item that the buyer requests to cancel his purchase is in its possession and that the condition of the item is to the satisfaction of the gutgold jewels company.

 

Notes and additions

* Products purchased with a sale discount - the exchange/credit/refund when returning some of the items is offsetting the relative discount given when buying during the sale.

* For your attention, it is not possible to cancel a purchase regarding items that were manufactured and/or ordered specifically for the buyer's requirements, including according to his measurements. If the product was delivered to the customer, the customer has the obligation to return the product to the store via registered mail only. It is agreed that the customer will return the product in its packaging, intact, unused and without injury and/or damage and/or defect of any kind. A note with contact details must be attached.

* The refund will be given according to the payment method the customer paid for, and according to the credit company's schedules. For canceling a transaction, 5% of the value of the transaction or NIS 100 (whichever is lower) will be deducted. Also, the refund does not include a refund for the shipping fees (if the product has already been sent to the customer).

* It is clarified that no monetary credit will be given for products for which no monetary consideration has been paid, such as promotions or gifts.

5. Warranty

All products sold on the site are new and shipped in their original packaging. A six-month warranty is given for all products on the site, except for cases of unreasonable use.

The warranty does not include losses, lost parts, breaks, scratches, tears and gold/rose gold plating.

6. Canceling a purchase and returning items

Canceling an order by the user:

What is stated in this section is subject to all the provisions of the law, including the provisions of the Consumer Protection Law, 1981 (hereinafter - the "Consumer Protection Law") and the regulations pursuant thereto.

The user will be entitled to cancel the purchase of the item purchased on this website at any time from the date of placing the order until the end of 48 hours from the date of delivery or from the date of receipt of transaction confirmation, whichever is later. After the date specified above, it is not possible to cancel the deal.

If the product was delivered to the customer, the customer has the obligation to return the product to the store via registered mail only. It is agreed that the customer will return the product in its packaging, intact, unused and without injury and/or damage and/or defect of any kind.

A refund will be given by law from the day the product is returned to "gutgold jewels". The refund will be given according to the payment method in which the customer paid. For canceling a transaction, 5% of the value of the transaction or NIS 100 (whichever is lower) will be deducted. Also, the refund does not include a refund for the shipping fees (if the product has already been sent to the customer).

Any credit will be transferred to the credit card on which the order was made only, and in accordance with the credit company's schedules.

For your attention, it is not possible to cancel a purchase regarding items that were manufactured and/or ordered specifically for the buyer's requirements, including according to his measurements.

Cancellation of the purchase will be done in writing only, by sending an email to the address gutgoldjewels@gmail.com and stating the purpose of the reference and presenting the purchase invoice.

 It should be emphasized that gutgold jewels will not return to the buyer any money paid by him or cancel his charge, before the item that the buyer requests to cancel his purchase is at her disposal.

Cancellation of order by gutgold jewls company:

The store will be entitled to cancel a transaction or sale in whole or in part in the following cases:

A pen error was made, either in the price of the product or in the description of the product.

In case of force majeure, act of war, hostility, terrorism and/or anything else that will prevent the continuation of a proper sale.

Notice of the cancellation of the sale will be given to buyers by phone and/or by e-mail to the address specified on the registration page.

In the event that the product runs out of stock after an order has been placed, the store may cancel the sale. Notification of said cancellation will be made in writing or by phone.

* The return/exchange will not be given if the customer has removed the label on the product.

* There is no warranty on gold plating or rose gold plating, only on silver.

7. User account

It is clarified that "gutgold jewels" may, at its sole discretion, at any time and without the need for any prior notice:

To prevent any of the users from registering on the website and/or customer club and/or the use of the website and/or customer club and/or the services provided within them and/or in any part of them and/or to limit them.

Stop operating the website and/or customer club and/or any part of them (either temporarily or permanently).

to make changes and/or corrections and/or updates to the content of the website and/or its design as well as to delete the content of the website and/or any part of it.

to make changes and/or corrections in the policies and conditions of the customer club, including in the promotions conducted as part of it, in the benefits granted by virtue of it, in terms of the realization of the benefits, the manner of their realization, etc. It is clarified that the above is in addition to any right granted to gutgold" 

jewls" in these regulations and/or by force of law.

 

It is clarified that although the website owners take measures to secure the content of the user's account, they cannot absolutely guarantee that it will not be disclosed as a result of unauthorized intrusion and the surfer will not have any claim against the website owners for damages caused as a result of unauthorized intrusion into the user's account.

The surfer is asked to notify the website owners immediately of any suspicion of unauthorized use of his account.

The surfer authorizes the website owners to send to his email box, according to the details he provided to the website owners, updates and confirmations regarding the surfer's actions on the website, notifications regarding changes to the regulations or its appendices, as well as marketing information.

8. Privacy Limitation

When using the website's services, information is collected about you which you knowingly provided as well as information used for statistical purposes.

Information provided knowingly is, for example, information provided by you as part of creating a user account - this information identifies you personally, i.e. your name and address and may include products and services you purchased or asked to sell, the payment methods you used, personal data and so on.

Information used for statistical purposes is aggregated information that does not identify you personally and is not stored together with your details. This information includes, among others, advertisements you viewed, the pages you viewed, the offers and services that interested you, the web address from which you contacted, and so on.

To the extent that personal details are required when registering for services on the websites, the website owners will only ask you for the information directly necessary for the provision of the services.

The owners of the website will not give your details to advertisers, although they may transfer statistical information about the activity of users on the website, provided that this information does not identify you personally.

The use of the collected information will be done only in accordance with this privacy policy or according to the provisions of any law, for the following purposes:

 Improving, changing, canceling, enriching or adjusting the services and content offered on the website.

Adapting the site's content, services or products to your interests.

9. Limitation of liability

at gutgold jewels  and/or the management of the website and/or anyone on their behalf will not be responsible and will not be responsible for any direct, indirect, consequential or special damage caused to the user and/or surfer and/or to the customer and/or to a third party, as a result of use or purchase through the website, which is not According to these regulations - whatever the cause of the claim may be - including loss of income and/or loss of profit caused by any reason whatsoever.

If there is a mistake in the description of the item on the company website, this will not bind the company and/or the website management.

In any case, the company will not bear any responsibility that exceeds the value of the purchased product, as well as any damage that is not direct and/or consequential damage.

  The company is not responsible for uses made by the customer and/or the orderer other than in accordance with a reasonable use of these items.

10. Law and judgment

This agreement is governed by the laws of the State of Israel only.

You hereby agree that in any dispute arising from the use of this website or related to it, the exclusive jurisdiction of the courts in the Tel-Aviv-Jaffa district will apply, and there will be the unique place of jurisdiction.

11. General

The photographs appearing on the website are for illustrative purposes only. The company makes every effort to ensure that the photographs reflect the characteristics of the items that will actually be delivered. However, there may be changes and/or inaccuracies originating from graphics problems, technique, use of computer monitors with different resolutions, use of different software, etc. It is clarified that gutgold lewels  is not responsible for errors of any kind that appear on this website, including errors in wording, errors in the description of the item, its price, etc. and reserves the right to cancel an order that originates in error, as stated.

The company reserves the right to stop, at any time and without prior notice, the production of any item and/or its offer for purchase and/or the provision of any connections by it and you waive any claim and/or demand and/or claim in connection therewith.

The company may change the format and content of the website from time to time.

The company may, at its sole discretion, suspend the operation of the website or the services, all or part of them, at any time for repair or update work or to upgrade the content or functionality of the website from time to time.

  The company will be entitled, at its sole discretion, to stop providing services to this website and/or to stop operating this website, in whole or in part.

  The prices of the products on the website, the terms of delivery, the shipping prices, the number of payments and any other data on the website are at the sole discretion of gutgold jwewls

Any information and/or display appearing on the website, including graphics, design, verbal presentation, digital materials, texts, trademarks, logos including their editing and presentation on the website, are the exclusive property of the store.

Do not copy, reproduce, distribute, publish or use in any other way the contents appearing on the website, unless prior written consent has been given on behalf of the store.

 

The company reserves the right to change these regulations from time to time, without giving any prior notice. Only the instructions that will be published in the website regulations, when an action is performed by the user, will apply to that action, and will bind the user and the company and/or someone on its behalf. Therefore, we recommend that you read the updated version of the terms of use on this website. It is hereby clarified that in any case of contradiction and/or difference between the provisions of these regulations and any other publication, the provisions of these regulations shall prevail.

Questions and Answers:

How long does it take for the jewelry to arrive?

Jewelry with personal design/writing/engraving up to 14 business days.

(On custom jewelry, engravings - no return/exchange will be given)

What am I responsible for?

Warranty will be given for silver color only and the setting of the stones.
Can I collect the jewelry?

If I don't like the product I bought, how can I exchange it?

No problem, I'm here for you and it's important to me that you enjoy the product and most importantly love it!  Send me an email to the address gutgoldjewels@gmail.com. Please indicate in the email the purpose of the inquiry, a phone number and a photo of the purchase invoice.

 

Warranty card

The product can be exchanged for another product up to 14 days from the date of receipt of the shipment by return registered mail (at the customer's expense) provided that they have not been used and accompanied by a receipt.

(Exchange will be allowed on products that allow it)
Shipping fees for replacing the product will be applied to the buyer.

bottom of page